Based upon our water system size, our billing is broken up into different billing, due, late and disconnect dates called billing cycles. Dependent upon your location, you will fall within one of four billing cycles. Upon your signing up for service, you will be told what cycle you belong to and the above mentioned dates that pertain to you. In the event your location gets changed to a different billing cycle, you will be notified in writing 30 to 45 days in advance.
1. Once water meters are read, reports are ran to determine if any accounts need to be hand read, checked for high and low reads, and much more.
2. After all accounts are manually checked for accuracy, those bills are then processed and mailed out.
3. If any of the dates listed below falls on a weekend or federal holiday, the effective date will be the next workday afterwards.
4. These bills are then due by the billing cycle due date of the following month. Accounts not paid by the due date become "Past Due" and a 10% penalty/late fee is assessed.
5. Reminder notices will then be sent out
6. All "Past Due" accounts not paid within 15 days of the due date are subject to "Shut-Off".
7. Once placed on the shut off list, there is a $30 "Reconnect Fee" added to the total amount due, which must be paid in full along with all other charges before service is re-established.
8. Failure for a customer to receive a water/sewer statement does not waive the customer’s responsibility to pay all charges included in the statement, nor is this grounds for not charging late charges, service charges, or terminating service.
MONITORING YOUR OWN METER
STEP 1 Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a plastic box usually marked "water". Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.
STEP 2 Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading. Meters measure water in gallons or cubic feet. Charges for the amount of water consumed are rounded to the nearest thousand gallons or hundred cubic feet used during a billing period. Compare that reading to what your bill states as your current or present reading.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.